Steve Gissin

For more than 25 years, Steve has moderated customer research sessions to understand how people actually interact with digital products.

Over that time he has conducted more than 5,000 individual customer interviews across hundreds of moderated research studies, helping organizations see where customers succeed, where they struggle, and why.

Steve personally moderates most OneSpark studies, bringing deep experience in observing how customers think, hesitate, and make decisions when using digital products.

His work has included studies conducted with participants across the United States and internationally.

Clients appreciate Steve’s thoughtful moderation style and the way he creates an environment where participants feel comfortable sharing candid feedback.

Steve holds a bachelor’s degree in English from the State University of New York at Brockport. He is also a certified Creative Problem Solving Institute (CPSI) facilitator.

Jen Hruska

Jen has over a decade of experience in many aspects of user research methodologies but qualitative research is her passion. She values the rich depth that qualitative data provides, as well as the emotional impact that is the heart of this type of research.

Born and raised in the Pacific Northwest, she holds a MS from the University of Washington in Human Centered Design and Engineering with a focus on usability testing. In her spare time she enjoys reading about the complexities of human behavior, especially in decision-making, persuasion, perception and how it can all relate to usability and user research.

Julie Sayigh

With fifteen years of experience in user-centered design, Julie understands how research provides confidence to managers, designers, and developers around the scores of decisions they make every day. In her role as a UX Research Analyst, Julie aims to discover and synthesize findings using narrative, imagery, and video.

Julie holds a BFA in Visual Communications from University of Washington, a certificate in Interpretive Planning from the National Association for Interpretation, and will complete her Master’s degree in Human-Centered Design and Engineering in June, 2022.

Julie Dugan Gissin

Julie ensures all of OneSpark’s research reports and deliverables are communicated in a concise and actionable manner for our clients, enabling them to easily utilize our findings to improve their digital products.

In addition to her work at OneSpark, Julie’s commitment to clear communication has led her to work with the University of Rochester Medical Center’s ACT Program (Advanced Communication Training), a program dedicated to helping medical professionals hone and advance the skills they employ during serious illness conversations with their patients utilizing evidence-based communication techniques.

Julie holds a BS from SUNY Brockport in Health Science, and received a Masters degree in Education from St John Fisher College.

Kyle Manske

Kyle is a UX Research Analyst located in Seattle, WA. He is pursuing his master’s degree in Human Centered Design & Engineering at University of Washington. He has experience with usability studies, research analysis, and experimental design.

Kyle has a bachelor’s degree in Psychology from Western Washington University with a focus on cognitive psychology and user experience design. In his free time he likes to play videogames and cuddle one or both of his two cats.