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OneSpark

A Better User Experience

OneSpark provides fully moderated usability research that helps Fortune 500 and venture funded start-up companies test their next generation of web, mobile, and app experiences.

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About OneSpark

OneSpark is a forward thinking, full service user research firm that helps companies test their next generation of web sites, mobile sites, and apps.

OneSpark is a boutique third party, neutral user research firm

OneSpark is a boutique third party, neutral user research firm

We help Fortune 500 companies and venture funded startups improve web, mobile, and interactive experiences for their current and prospective customers.

We uncover what needs improvement and what is working well

We uncover what needs improvement and what is working well

Our clients use our video highlight clips to make evidence-based decisions. Our reports are highly actionable with specific examples for improvement.

Our proven recommendations help raise customer satisfaction scores (NPS)

Our proven recommendations help raise customer satisfaction scores (NPS)

Specific recommendations are offered after each study to correct issues that directly affect customer success on the site.

 

Our Services

Full Service User Research

Full Service User Research

We guide UX design, research, and product teams through key research steps to minimize planning time and deliver quick insights.

Benchmark, Exploratory, or Validation Testing

Benchmark, Exploratory, or Validation Testing

We conduct usability testing of current state and prototype online experiences for desktop, mobile, and apps.

Concept & “Future-Out” Testing

Concept & “Future-Out” Testing

We conduct one on one research for early stage concepts on multiple platforms to help our clients figure out “what is next”.

Meet the OneSpark Team

Founder & Managing Director

Steve Gissin

Senior UX Researcher

Jen Hruska

UX Research Analyst

Julie Sayigh

Editorial Director

Julie Dugan Gissin

UX Research Analyst

Kyle Manske

Founder & Managing Director

Steve Gissin

Steve is an experienced moderator who has provided research solutions for some of the world’s leading brands. During his 20 years of experience he has managed and moderated thousands of usability studies worldwide. He has conducted focus groups, ideation sessions, eye tracking research, and individual interviews for a variety of clients across many industries. Steve has guided venture-funded startups by providing strategic research services, as they launch their initial online products and services.

At OneSpark he sets the overall vision, while managing client relationships and providing them with strategic user research consulting.

Steve holds a bachelor’s degree in English from the State University of New York at Brockport. He is also a certified Creative Problem Solving Institute (CPSI) facilitator.

Senior UX Researcher

Jen Hruska

Jen has over a decade of experience in many aspects of user research methodologies but qualitative research is her passion. She values the rich depth that qualitative data provides, as well as the emotional impact that is the heart of this type of research.

Born and raised in the Pacific Northwest, she holds a MS from the University of Washington in Human Centered Design and Engineering with a focus on usability testing. In her spare time she enjoys reading about the complexities of human behavior, especially in decision-making, persuasion, perception and how it can all relate to usability and user research.

UX Research Analyst

Julie Sayigh

With fifteen years of experience in user-centered design, Julie understands how research provides confidence to managers, designers, and developers around the scores of decisions they make every day. In her role as a UX Research Analyst, Julie aims to discover and synthesize findings using narrative, imagery, and video.

Julie holds a BFA in Visual Communications from University of Washington, a certificate in Interpretive Planning from the National Association for Interpretation, and will complete her Master’s degree in Human-Centered Design and Engineering in June, 2022.

Editorial Director

Julie Dugan Gissin

Julie ensures all of OneSpark’s research reports and deliverables are communicated in a concise and actionable manner for our clients, enabling them to easily utilize our findings to improve their digital products.

In addition to her work at OneSpark, Julie’s commitment to clear communication has led her to work with the University of Rochester Medical Center’s ACT Program (Advanced Communication Training), a program dedicated to helping medical professionals hone and advance the skills they employ during serious illness conversations with their patients utilizing evidence-based communication techniques.

Julie holds a BS from SUNY Brockport in Health Science, and received a Masters degree in Education from St John Fisher College.

UX Research Analyst

Kyle Manske

Kyle is a UX Research Analyst located in Seattle, WA. He is pursuing his master’s degree in Human Centered Design & Engineering at University of Washington. He has experience with usability studies, research analysis, and experimental design.

Kyle has a bachelor’s degree in Psychology from Western Washington University with a focus on cognitive psychology and user experience design. In his free time he likes to play videogames and cuddle one or both of his two cats.

Onespark-Clients
OneSpark's Clients

Over the last several years we have provided moderated user research services for the following companies

alienware
amd
Anheuser-Busch
AT&T
cisco
Citi
clarisonic-logo
Dell
DHL
essie-logo
flock-logo
Garnier-logo
GILT-LOGO
Garnier-logo
Garnier-logo
Garnier-logo
GILT-LOGO
hotels.com
independent-health
kalkomey
khiels-logo
kodak
leafy-logo
next-step-u
loreal
loreal
network-solutions
next-step-u
network-solutions
ny-life-logo
ny-times-logo
paychex
pc-mag-logo
pc-mag-logo
pizza-hut-logo
retailmenot
salon-centric-logo
salon-centric-logo
self-logo
showtime
starbucks
teavanna
timewarnercable
united
us-hcm-logo
vitacost
wegmans
ziff-media-logo


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